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Privacy Policy

This privacy policy informs you about the nature, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within the provision of our services as well as within our online offer and the associated websites, functions, and content, as well as external online presences, such as our social media profiles (hereinafter collectively referred to as "online offer"). With regard to the terms used, such as "processing" or "responsible person," we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).

Responsible Person

Tanja Wichmann Coaching
Carrer de la Renaixença, 12, 2-2
08041 Barcelona
Spain

VAT ID: ESY2813119A
Phone: +34 653389458
Email: [email protected]

Responsible Person: Tanja Wichmann

Types of Data Processed

  • Inventory data (e.g., master data, names, or addresses).
  • Contact data (e.g., email, telephone numbers).
  • Content data (e.g., text entries, photographs, videos).
  • Usage data (e.g., websites visited, interest in content, access times).
  • Meta/communication data (e.g., device information, IP addresses).

Categories of Data Subjects

Visitors and users of the online offer (hereinafter we refer to the data subjects collectively as "users").

Purpose of Processing

  • Provision of the online offer, its functions, and content.
  • Responding to contact inquiries and communication with users.
  • Security measures.
  • Reach measurement/marketing

Terminology Used

"Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g., cookie), or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

"Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means. The term is broad and encompasses practically any handling of data.

"Pseudonymization" means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

"Profiling" means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular, to analyze or predict aspects concerning the data subject's work performance, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

The "responsible person" is the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data.

"Processor" means a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the responsible person.

Relevant Legal Bases

In accordance with Art. 13 GDPR, we inform you of the legal basis of our data processing. For users from the scope of the General Data Protection Regulation (GDPR), i.e., the EU and EEA, if the legal basis is not mentioned in the privacy policy, the following applies: The legal basis for obtaining consent is Art. 6(1)(a) and Art. 7 GDPR; The legal basis for processing for the performance of our services and the implementation of contractual measures as well as responding to inquiries is Art. 6(1)(b) GDPR; The legal basis for processing to fulfill our legal obligations is Art. 6(1)(c) GDPR; In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6(1)(d) GDPR serves as the legal basis. The legal basis for the processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the responsible person is Art. 6(1)(e) GDPR. The legal basis for processing to protect our legitimate interests is Art. 6(1)(f) GDPR. The processing of data for purposes other than those for which they were collected is determined by the requirements of Art. 6(4) GDPR. The processing of special categories of data (according to Art. 9(1) GDPR) is based on the requirements of Art. 9(2) GDPR.

Security Measures

We take appropriate technical and organizational measures in accordance with the legal requirements, taking into account the state of the art, the costs of implementation, and the nature, scope, circumstances, and purposes of the processing as well as the different probabilities of occurrence and the severity of the risk to the rights and freedoms of natural persons, to ensure a level of protection appropriate to the risk.

Measures include, in particular, securing the confidentiality, integrity, and availability of data by controlling physical access to the data, as well as access to, entry into, transfer of, securing the availability of, and separation of data. Furthermore, we have established procedures to ensure the exercise of data subjects' rights, the deletion of data, and the response to data threats. We also consider the protection of personal data in the development, or selection, of hardware, software, and procedures, in accordance with the principle of data protection through technology design and privacy-friendly default settings.

Collaboration with Processors, Joint Controllers, and Third Parties

If we disclose data to other persons and companies (processors, joint controllers, or third parties) within the scope of our processing, transmit it to them, or otherwise grant them access to the data, this will only take place on the basis of a legal authorization (e.g., if a transfer of the data to third parties, such as payment service providers, is necessary for contract performance), users have consented, a legal obligation provides for this, or on the basis of our legitimate interests (e.g., when using agents, web hosts, etc.).

If we disclose, transmit, or otherwise grant access to data to other companies in our group, this is done, in particular, for administrative purposes as a legitimate interest and beyond that on a legal basis.

Transfers to Third Countries

If we process data in a third country (i.e., outside the European Union (EU), the European Economic Area (EEA), or the Swiss Confederation) or if this occurs in the context of the use of services provided by third parties, or in the disclosure or transmission of data to other persons or companies, this will only happen if it is necessary for the fulfillment of our (pre)contractual obligations, based on your consent, due to a legal obligation, or based on our legitimate interests. Subject to legal or contractual permissions, we process or allow data to be processed in a third country only if the legal requirements are met. This means that processing, for example, occurs based on special guarantees such as the officially recognized determination of a level of data protection corresponding to that of the EU or compliance with officially recognized special contractual obligations.

Rights of the Data Subjects

You have the right to request confirmation as to whether data concerning you is being processed and to access this data as well as additional information and a copy of the data in accordance with legal requirements.

In accordance with legal requirements, you have the right to request the completion of data concerning you or the correction of inaccurate data concerning you.

In accordance with legal requirements, you have the right to request that data concerning you be deleted without delay, or alternatively, to request a restriction of the processing of the data in accordance with legal requirements.

You have the right to request that the data concerning you that you have provided to us be received and to demand its transmission to other controllers in accordance with legal requirements.

Furthermore, you have the right to file a complaint with the competent supervisory authority in accordance with legal requirements.

 

Right of Withdrawal

You have the right to revoke any consent given with effect for the future.

Right to Object

You can object to the future processing of data concerning you at any time in accordance with legal requirements. The objection can particularly be directed against processing for purposes of direct marketing.

Cookies and Right to Object to Direct Marketing

"Cookies" are small files that are stored on users' devices. Various types of information can be stored within cookies. The primary purpose of a cookie is to store information about a user (or the device on which the cookie is stored) during or after their visit to an online service. "Session cookies" or "transient cookies" are temporary cookies that are deleted after a user leaves an online service and closes their browser. For example, the contents of a shopping cart in an online store or a login status can be stored in such a cookie. "Permanent" or "persistent" cookies are those that remain stored even after the browser is closed. For instance, the login status can be stored if users return after several days. Similarly, the interests of users may be stored in such a cookie, which can be used for reach measurement or marketing purposes. "Third-party cookies" are cookies offered by providers other than the controller operating the online service (otherwise, if it is only their cookies, they are referred to as "first-party cookies").

We may use both temporary and permanent cookies and will explain this within the context of our privacy policy.

If users do not wish for cookies to be stored on their devices, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies may lead to functional restrictions of this online service.

A general objection to the use of cookies used for online marketing purposes can be declared for a large number of services, particularly in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be prevented by disabling them in the browser settings. Please note that in this case, not all functions of this online service may be fully usable.

Deletion of Data

The data we process will be deleted or restricted in its processing in accordance with legal requirements. Unless explicitly stated within this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and no legal retention obligations prevent its deletion.

If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted. This means the data will be locked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

Changes and Updates to the Privacy Policy

We ask you to regularly review the content of our privacy policy. We will adjust the privacy policy as soon as changes in the data processing we carry out make this necessary. We will inform you as soon as the changes require your participation (e.g., consent) or other individual notifications.

Business-Related Processing

In addition, we process:

  • Contract data (e.g., subject matter of the contract, duration, customer category).
  • Payment data (e.g., bank details, payment history) from our customers, interested parties, and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising, and market research.

Therapeutic Services and Coaching

We process the data of our clients, prospective clients, and other clients or contract partners (collectively referred to as "clients") in accordance with Article 6(1)(b) of the GDPR to provide our contractual or pre-contractual services to them. The type, scope, purpose, and necessity of data processing are determined by the underlying contractual relationship. The processed data generally includes the client's inventory and master data (e.g., name, address, etc.), as well as contact information (e.g., email address, phone number, etc.), contract data (e.g., services provided, fees, names of contact persons, etc.), and payment data (e.g., bank details, payment history, etc.).

In the course of providing our services, we may also process special categories of data as defined in Article 9(1) of the GDPR, particularly information regarding the health of the clients, possibly related to their sex life or sexual orientation, ethnic origin, or religious or philosophical beliefs. Where necessary, we obtain explicit consent from the clients in accordance with Article 6(1)(a), Article 7, and Article 9(2)(a) of the GDPR and otherwise process these special categories of data for health care purposes based on Article 9(2)(h) of the GDPR and Section 22(1)(1)(b) of the BDSG (Federal Data Protection Act).

Where necessary for contract fulfillment or legally required, we disclose or transmit client data in the course of communication with other professionals or third parties involved in fulfilling the contract, such as billing centers or comparable service providers, provided this is required for the provision of our services in accordance with Article 6(1)(b) of the GDPR, is legally mandated under Article 6(1)(c) of the GDPR, serves our or the client's legitimate interests in efficient and cost-effective healthcare as a legitimate interest under Article 6(1)(f) of the GDPR, or is necessary to protect vital interests of the clients or another natural person under Article 6(1)(d) of the GDPR, or is based on consent under Article 6(1)(a) and Article 7 of the GDPR.

Data is deleted when it is no longer necessary for the fulfillment of contractual or legal duties of care, or for handling any warranty or similar obligations, with the necessity of data retention being reviewed every three years. In all other respects, the statutory retention obligations apply.

Contractual Services

We process the data of our contract partners and interested parties as well as other clients, customers, clients, or contract partners (collectively referred to as "contract partners") in accordance with Article 6(1)(b) of the GDPR to provide our contractual or pre-contractual services to them. The type, scope, purpose, and necessity of data processing are determined by the underlying contractual relationship.

The processed data includes the master data of our contract partners (e.g., names and addresses), contact data (e.g., email addresses and phone numbers), as well as contract data (e.g., services provided, contract contents, contractual communication, names of contact persons), and payment data (e.g., bank details, payment history).

We generally do not process special categories of personal data unless they are part of the commissioned or contractual processing.

We process data that is necessary for the establishment and fulfillment of contractual services and point out the necessity of providing this data if it is not evident to the contract partners. Disclosure to external persons or companies only occurs if it is necessary within the context of a contract. When processing data provided to us as part of an order, we act in accordance with the instructions of the client as well as legal requirements.

In the context of using our online services, we may store the IP address and the time of the respective user action. This storage is based on our legitimate interests as well as the user's interest in protection against misuse and other unauthorized use. This data is generally not shared with third parties unless it is necessary to pursue our claims under Article 6(1)(f) of the GDPR or there is a legal obligation to do so under Article 6(1)(c) of the GDPR.

Data is deleted when it is no longer necessary for the fulfillment of contractual or legal duties of care, or for handling any warranty or similar obligations, with the necessity of data retention being reviewed every three years. In all other respects, the statutory retention obligations apply.

Contacting Us

When contacting us (e.g., via contact form, email, phone, or social media), the user’s information is processed for handling and processing the contact request in accordance with Article 6(1)(b) (within the context of contractual/pre-contractual relationships) and Article 6(1)(f) (for other inquiries) of the GDPR. The user’s information may be stored in a Customer Relationship Management (CRM) system or a comparable inquiry organization.

We delete inquiries when they are no longer necessary. The necessity of data retention is reviewed every two years; in addition, the statutory archiving obligations apply.

Newsletter

The following notes provide information about the content of our newsletter, the registration, delivery, and statistical evaluation procedures, as well as your rights to object. By subscribing to our newsletter, you agree to receive it and to the procedures described.

Content of the Newsletter: We send newsletters, emails, and other electronic notifications with promotional information (hereinafter referred to as "newsletter") only with the recipient's consent or a legal authorization. If the content of the newsletter is specifically described during registration, this content is decisive for the user’s consent. Otherwise, our newsletters contain information about our services and us.

Double-Opt-In and Logging: Registration for our newsletter is carried out in a so-called double-opt-in process. This means that after registering, you will receive an email asking you to confirm your registration. This confirmation is necessary so that no one can register with external email addresses. Newsletter registrations are logged to be able to prove the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation, as well as the IP address. The changes to your data stored with the mailing service provider are also logged.

Registration Data: To sign up for the newsletter, it is sufficient to provide your email address. We may also ask you to optionally provide a name for personal address in the newsletter.

Newsletter Distribution and Success Measurement: The distribution of the newsletter and the associated performance measurement are based on the recipient's consent in accordance with Article 6(1)(a), Article 7 GDPR in conjunction with Section 7(2) No. 3 UWG (Unfair Competition Act) or, if consent is not required, based on our legitimate interests in direct marketing in accordance with Article 6(1)(f) GDPR in conjunction with Section 7(3) UWG.

Logging of the Registration Process: Logging of the registration process is based on our legitimate interests in accordance with Article 6(1)(f) GDPR. Our interest lies in the use of a user-friendly and secure newsletter system that serves our business interests as well as meets the expectations of the users and also allows us to prove consent.

Cancellation/Revocation: You can cancel the receipt of our newsletter at any time, i.e., revoke your consent. You will find a link to cancel the newsletter at the end of each newsletter. We may store unsubscribed email addresses for up to three years based on our legitimate interests before deleting them to be able to prove a previously given consent. The processing of this data is limited to the purpose of possible defense against claims. An individual deletion request is possible at any time, provided that the former existence of consent is confirmed simultaneously.